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Public Safety e911 News

All 9-1-1 calls made from a campus phone will be answered by the Village of River Forest Police Department’s Public Safety Answering Point.

The "info" button on your phone will go to the Welcome and Information Desk during the day and to Public Safety after hours.

Dialing 911 directly on a campus phone will go to the Village of River Forest Police Department.


What is Enhanced 911?

Enhanced System" means that the 911 operator has call display features which tells them your phone number and the location you are calling from. However, you will still need to verify those things for them.

Enhanced 911 is a computerized system, which displays the phone number and location of 9-1-1 callers. This system allows communications personnel to know where a call originates from, even if the caller cannot speak. Even if the number you are calling from is unlisted or unpublished, the information will still be displayed. Enhanced 9-1-1 for cellular telephone calls is not yet available so it is very important to make sure to state the location of the emergency, nature of the emergency, who is involved and your cellular telephone number. When calling from a cellular telephone be aware of your surroundings, look for landmarks and when driving stop at a safe place and then place your call to 9-1-1.

Your on campus e911 location information is based on your telephone caller display information. You can check your caller display information anytime by calling x5999, or any phone on campus that has a display. If your caller display extension and location matches your physical location, you are all set. If anything needs to be updated, please contact our IT Helpdesk at x6888.

Remember that safety and security is a shared responsibility by all. Thank you for your help and support to keep our e911 system e911 ready!


Who Answers My 9-1-1 Call?
Your 911 call is routed by the phone company, to the Public Safety Answering Point at the Village of River Forest Police Department Emergency Communications Specialist.

http://www.river-forest.us/

 

When should you call 911? Calls to 911 should be reserved for emergencies such as:

Any type of fire (structure, vehicle, brush, etc.)

Any crime in-progress (robbery, burglary, prowler, fights, etc.)

Any other life threatening situations (traffic accident with injuries, etc.)

A serious medical emergency (chest pains, seizures, bleeding, etc.)

As always use your best judgment!

 

How to Report a Crime or Emergency In an emergency

Stay calm

Act quickly

Call for help from a safe place

Be prepared to give the following information

Building name

Room or apartment number

Street address

Nearby landmarks, if outdoors

Type of emergency

Fire: Report the type and size of fire

Medical: Report the type of illness or injury and any specific cause

Police/Security: Identify the crime or danger and give descriptions of
suspects and, if a vehicle is involved, its description and its direction of travel

Chemical: Identify the chemical involved, quantity, hazards, and injuries


When You Call 911 You Will Be Asked:

What is the location of the Emergency? Most calls to 9-1-1 will display at least partial location information to the 9-1-1 call receiver. The 9-1-1 call receiver will always attempt to confirm the location of the emergency.

What is your phone number and name?

Your phone number and name is used to call you back if the call is dropped, or by emergency responders if they need to contact you.

What is your emergency?

You may be asked a series of questions, even after emergency responders have been dispatched. In some situations, the call receiver will stay on the phone with you until help arrives. Do not hang up until told to do so, unless your safety is threatened.

Know Your Location.

One of the first things you will be asked when calling 9-1-1 is “What’s your location?” So, it’s important to: Post your address and medical information in your house. You may know this information, but someone else who calls 9-1-1 for you may not. When you are not at home, be aware of your surroundings. Street names, landmarks or mileposts can all be helpful in locating you.

 

What should I do if I call 911 by mistake?

If you call 911 by mistake, DO NOT HANG UP. Stay on the line and explain that you do not actually have an emergency. Everyone makes mistakes and there is no penalty for accidentally dialing 9-1-1. If a caller to 911 hangs up without stating the problem, the caller must be contacted in order to ensure that no actual emergency exists. This may involve the dispatching of police officers to a home or place of business in order to ensure that a problem does not exist.

 

If I need the police, but it's not an emergency, what number do I call?

If you need the police, but it is not of an emergency nature, please call our Public Safety non-emergency line at (708) 524-5999. Examples of calls that should be placed to the non-emergency line are:

Minor traffic accidents, which do not involve injuries.

Loud music or suspicious activity.

Late reported incidents such as a theft with no suspect information.

Requests for information.

 

If you are in doubt about whether your situation is an emergency; then play it safe and call 9-1-1